Starting on Monday, June 6, 2011, Dr. Natalie and I will host a 3-session tweet up series on the Social Customer Service.
Over the 3 sessions, we’ll discuss topics related to thought leadership we shared in our recent white paper Calculating the ROI for Social Customer Service.
Our end goal with our recent paper and coming tweet ups is to help people combine strategy with ROI to accelerate executive approval of social customer service programs.
Of course, each of you have your own experiences and thoughts to share so it won’t be complete unless you join in the discussion!
Mark your calendars and join the discussion on:
- How to Build the Business Case for Social Customer Service – Monday, June 6, 2011 at 3 pm EDT. Hashtag = #smROI.
- Calculating ROI for Social Customer Service – Monday, June 13 at 1 pm EDT. Hashtag = #smROI.
- How Social Customer Service Benefits the Entire Company – Tuesday, June 21 at 9 pm EDT. Hashtag = #custserv.
See you there!
Learn more about the business of social customer service here:
White Paper
Calculating the ROI for Social Customer Service
Videos
Snackable Insights Into ROI of Social Media
Episode 1: How to Build a Business Case for Social Customer Service
Episode 2: Calculating ROI for Social Customer Service
Episode 3: How Social Customer Service Benefits the Entire Company