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    « Why Customer Engagement Is A Huge Gain For Companies | Main | Why Netflix failed as a social business »

    More On Why Netflix Failed As A Social Business

    Yesterday I posted a podcast on Why Netflix Failed As A Social Business. Today’s podcast with Dr. Natalie continues the discussion.

    The podcast starts to lay the explanatory groundwork for what makes a social business.

    (If you want to watch/listen to the full discussion rather than an excerpt, you can download the file here. Select Episode 1 - The Proimse of Social CRM, part 1.)

    Now, here is today's podcast...

    More On Why Netflix Failed As A Social Business

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