I’ve been busy with client projects and client generation and have let my blog postings slip since February. But I’m getting back in the saddle again and plan on posting new articles at least once a week if not more.

Over the next week, I'll post presentations I made earlier in the year on the topics:

• How Strategic Social Customer Service Generates and Preserves Revenue
• Social ROI Case study of Rocky Mountain Hotel
• Social Maturity of Mountain Travel Industry
• Social Measurement -- Considerations and Selection

(If the links are live, then the presos on already posted on the blog).

And in coming weeks, I’ll be writing more about a project I’m excited about. I’ve teamed with BCF to write an guidebook on Social Marketing and ROI especially for the hotel industry. BCF is a marketing agency with a passion for the travel and hospitality industry.

I’ll keep you posted.