Dr. Natalie and I hosted the first roundtable in our Simplifying Social Business roundtable series, sponsored by Focus. 

Today's roundtable was The Promise of Social CRM, pt 1. We talked about the social business model and began to define Social CRM.

We want to thank Focus for the opportunity to share our social business thought leadership today and in the coming weeks.

Be sure to look over the Q&A. There’s a great handful of conversations that started around the roundtable.