If you missed The Business of Social Business live talk on Focus, catch it on replay. This was the first of several sessions where Dr. Natalie and I discussed the 7 steps to become a social business.

This week, we covered the first 3 steps: 

1. Understand the impact on traditional functional roles.
2. Understand the impact on the business at large - people, process, & technology.
3. Listen & discover with social monitoring.

Next week, Dr. Natalie and I will continue the discussion, focusing on social objectives and strategy.

Both of these sessions are based on content from our The Business of Social Business ebook.