Check out our new Intellicore Design Consulting webinar Customer Service Automation 101 - Salesforce.com tips for effective and efficient service management.  It’s available in our Resources center.

The webinar starts with an overview of pressures facing businesses today and in the foreseeable future.  Then we segue into an discussion of the Salesforce.com features and benefits you can deploy for your customer service arenas.

Next, we penetrate into best practices for using Salesforce to automate your customer service workflows to maximize your service department’s effectiveness and efficiency.