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    Social Customer Service ROI

    Coming soon!

    If you’re a customer service manager or executive, you probably already have some social customer service programs in place or are considering deploying one.  As a manager and executive, you already know how to build strategic plans and supporting tactics.  

    What many customer service teams struggle with, though, is translating their strategic plans into the business case that will gain executive approval.  Without that crucial piece, these teams are finding it difficult to implement scalable and sustainable social customer service programs. 

    Demonstrating the business case for your customer service program means defining:

    • Objectives,
    • Strategy,
    • Key Performance Indicators (KPIs), and
    • Expected business results (cost savings or revenue generation), commonly known as the ROI.

    We’re here to help you with that. 



    This eBook will show you how gain the Go signal on your social customer service programs from your CXO levels – including the CFO.  We’ll show you how to:

    1. Develop a social ROI framework, including defining benchmarks and metrics.
    2. Prove the value of social customer service.
    3. Calculate Gains and Costs of social customer service
    4. Extend your business case.

    And just so you know, we won't stay up in an ivory tower talking theory. We're opening our kimonos and will show you specific methodologies and formulas you can directly apply to your own company.