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    « Perspectives on Customer Centricity | Main | How Social Business Emulates the Human Approach »

    Understanding Social Business articles On CRMSearch published the first of a two-part series on understanding social business by yours truly. Check it out. Would love to hear your comments or have you rate the article.

    Here’s an exerpt for Should You Become a Social Business, the first article.

    If you are in business today you can't help but be inundated by the plethora of information about the social enterprise and Social CRM. Social pundits send the message deploying social is a "must have" for businesses.

    The big question for business leaders, though, is whether social media will help them solve their business problems. And if so, then the question becomes one of how to combine traditional business methods with social media to do so.

    […] Should your company adopt the model? The short answer is…maybe.

    Go on, read the article for more. Smile

    P.S. The second article should be out tomorrow.

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