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    « Social Data Puts “Relationship” Back into CRM | Main | Social Business Is A Paradigm Shift »
    Monday
    Sep262011

    Focus Roundtable–The Promise of Social CRM, pt 2

    Yo ho! This Wednesday, Dr. Natalie and I will continue our Focus Roundtable discussion on The Promise of Social CRM, part 2. This will be week 2 of our 10-week Simplifying Social Business series.

    This week, we’ll talk about:

    1. Strategic value of social data.
    2. How Social CRM emulates the human approach.

    And we have at least 2 dandy case studies to share. Join us!

     

    Update (9/29/11):

    If you missed the roundtable today, you can listen to the recording

    We had a great turnaround and lots of good engagement. Can't wait until next week!

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