Build a Better Business
Join our email list

This form does not yet contain any fields.
    Search
    Powered by...
    Powered by Squarespace
    « Change Management & Social Business | Main | Shaping Customer Service in the Social Era »
    Friday
    Jun032011

    Tweet Up schedule–Social Customer Service ROI

    Starting on Monday, June 6, 2011, Dr. Natalie and I will host a 3-session tweet up series on the Social Customer Service.

    Over the 3 sessions, we’ll discuss topics related to thought leadership we shared in our recent white paper Calculating the ROI for Social Customer Service.

    Our end goal with our recent paper and coming tweet ups is to help people combine strategy with ROI to accelerate executive approval of social customer service programs.

    Of course, each of you have your own experiences and thoughts to share so it won’t be complete unless you join in the discussion!

    Mark your calendars and join the discussion on:

    1. How to Build the Business Case for Social Customer Service – Monday, June 6, 2011 at 3 pm EDT. Hashtag = #smROI.
    2. Calculating ROI for Social Customer Service – Monday, June 13 at 1 pm EDT.  Hashtag = #smROI.
    3. How Social Customer Service Benefits the Entire Company – Tuesday, June 21 at 9 pm EDT.  Hashtag = #custserv.  

    See you there!

     

    Learn more about the business of social customer service here:

    White Paper

    Calculating the ROI for Social Customer Service 

    Videos

    Snackable Insights Into ROI of Social Media 
    Episode 1: How to Build a Business Case for Social Customer Service 
    Episode 2: Calculating ROI for Social Customer Service 
    Episode 3: How Social Customer Service Benefits the Entire Company

    PrintView Printer Friendly Version

    EmailEmail Article to Friend

    Reader Comments

    There are no comments for this journal entry. To create a new comment, use the form below.
    Member Account Required
    Your comments are welcome! You just need a member account on this website in order to post comments so we can avoid nasty spammers. Log in to your account to enable posting.