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    « 7 SCRM insights that will change the world – From #SCRMSummit | Main | 4. Blast Away Social Media ROI Myths »
    Monday
    Jan252010

    5. Social business dollars and sense

    Are you trying to get your management team's buy in for your social business initiatives?  Are they asking how your company makes money with social business or at least lowers cost for customer support?

    If you want your social business initiative to stand out, then you have to talk dollars and sense.

    Now the “sense” part relates to strategy and benefits – and we discussed these in articles 2 and 3 of the eSeries.

    The dollars part though, that relates to Valuation.  And yeah, for a lot of folks economics isn't the fun, sexy part of social initiatives -- but it is necessary to get to Go (and Go means the start of success which is fun and sexy).

    In today's article, I'm demystifying Valuation. I'll take out the guess work so it's easy to get your arms around it.

     

    This article is now part of The Business of Social Business eBook, available on Pathlight Solutions, our sister site.  Click here to learn more about the eBook.

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